Surf Maroc Booking ConditionsThese are the Booking Conditions applicable to holidays booked with Surf Maroc and should therefore be read carefully. Should any part of these conditions become invalid or unenforceable this will not affect the validity of the remainder of these conditions.
Holiday ContractYour contract is with Surf Maroc, Old Stagbury, Furzley Common, Bramshaw, Lyndhurst, Hants, SO43 7JJ. The person signing the booking form must read and accept these Booking Conditions. In the case of a group booking the group leader or « lead name » must have the authority to sign on behalf of everyone in the group. The lead name will be responsible for the full cost of the holiday including insurance premiums, cancellations and amendment charges. No booking contract exists between Surf Maroc and the client until the booking form has been received. We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so. Please inform us immediately if there are any discrepancies in the costs or details of your booking.
PricesAll prices are in pounds sterling unless otherwise stated. Upon making your booking the price of your holiday will not normally be subject to change, however we reserve the right to increase or decrease prices due to variations in service charges, insurance/security levels or exchange rates. Once a booking has been made discounts cannot be applied retrospectively.
A deposit is required at the time of booking. Once confirmation has been dispatched the deposit is non refundable. The final balance is due 6 weeks before departure. If the final payment has not been received by this date we reserve the right to treat the booking as a cancellation. Should the booking be made within 6 weeks of the departure date the full amount is payable immediately.
Cancellation of holiday by Surf Maroc clientsIf you are obliged to cancel your booking you should write to Surf Maroc immediately. The following sliding scale determines if your holiday is refundable:
* Cancellation over 6 weeks before departure date- loss of 30% of holiday cost (deposit) * Cancellation 4-6 weeks before departure date- loss of 50% of holiday cost * Cancellation 2 - 4 weeks before- loss of 75% of holiday cost * Cancellation under 2 weeks before- loss of 100% of holiday cost.
Cancellation of holiday by Surf MarocSurf Maroc reserves the right in any circumstance to cancel your holiday. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure except for reasons of ‘force majeure’ which include war, political unrest, strikes, acts of God, epidemics, natural and technical disaster, closure of ports and aircraft or unless the clients default in the payment of the balance of the holiday price. In circumstances where we are unable to provide the holiday you have booked we will return to you all monies paid, or offer you an alternative holiday of similar standard.
Alterations to your holiday by Surf Maroc: It is unlikely that we will have to make any changes to your holiday, but occasionally small changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date.
Our contract with you is deemed to be made at the offices of Surf Maroc, Old Stagbury, Furzley Common, Bramshaw SO43 7JJ. All our conditions are subject to British Law.
General: Surf Maroc holidays start and finish where stated on your invoice or booking confirmation. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence and loss of earnings, caused by delayed return to your departure point, howsoever caused.
Airport transfers: It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight, which may require additional waiting time at your airport or accommodation. Sometimes our airport transfers are contracted to a local agency. Please note departure times are 3hrs prior to your flight departure from your accommodation.
Surf GuidingSurf Maroc’s surf guides are guides and not qualified instructors. They will take you to surf spots and suggest where to surf but are not in any way responsible for clients safety or for injury or death whilst surfing.
Self Catering holidaysOur self catering apartments are not, in most cases, owned by Surf Maroc. They are rented independently or through letting agencies such as Home Location or Promahdia s.a.r.l. The apartments provided for self catering holidays are not always the same apartments as are shown on the website.
Liability: Surf Maroc accepts responsibility for ensuring the holiday you book with us is as described in the brochure and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you the appropriate compensation if it has affected your enjoyment of the holiday.
Complaints: If you wish to make a complaint or claim whilst on holiday you must report it to the relevant supplier of the problem in question and to our Surf Maroc representatives, thereby giving them the opportunity to remedy the problem. We cannot accept any liability whatsoever if we are not informed immediately, of any problem during your stay. Complaints not resolved completely in resort should be made in writing within 28 days of the end of the holiday. We will not accept liability for claims received after this period.